FAQ
Are you a factory?
Yes, we are a factory. We have a technical team and a sales team, and we provide one-stop service for you.
What can you buy from us?
We offer a series of products including operating room instruments, dental instruments, rehabilitation instruments, anesthesiology instruments, medical consumables, and medical testing equipment.
What certifications do you have?
Most of our products hold CE and ISO13485 certifications.
What is your Minimum Order Quantity (MOQ)?
The MOQ for medical equipment is 1 piece, while the MOQ for medical consumables can be negotiated based on different products.
Can I purchase samples?
Yes, you can. Please feel free to contact us.
Does your factory provide OEM and ODM services?
Yes, we do. You only need to provide the necessary documents, and then we will produce the products according to your requirements.
What is your delivery time?
It depends on the order quantity. For small-batch products: we can ship within 7-15 days; for large-batch products: it takes about 30 days.
What are the shipping methods?
We can ship via sea freight, air freight, land transportation, or express delivery (such as EMS, UPS, DHL, TNT, FEDEX). Please confirm with us before placing an order.
What services can we provide?
Delivery terms: FOB, CFR, CIF, EXW, FCA, DAP, DDP
Accepted currencies: US Dollar, Euro, RMB,
etc.
Accepted payment methods: Telegraphic Transfer (T/T), Letter of Credit (L/C), credit card, Documents
against Payment (D/P)/Documents against Acceptance (D/A), WeChat Pay, Alipay, Western Union,
cash.
How to get a price?
We usually provide a quotation within 24 hours after receiving your inquiry. If you need the price urgently, please contact us via email or other methods so that we can offer you the quotation promptly.
How long is the quotation valid?
Generally, our quotation is valid for one month from the date of quotation. Prices will be adjusted appropriately according to fluctuations in raw material prices and market changes.
What is your warranty period?
We usually provide a 1-year warranty, but the warranty period can also be extended upon your request.
How to maintain a long-term and good business relationship with us?
We maintain good quality and competitive prices to ensure our customers benefit from it. In addition, we respect every customer and regard them as friends. No matter where they are from, we sincerely conduct business with them and make friends.
How do you ensure quality?
We have a production line with efficient management and strict quality control. Moreover, we always conduct a final inspection before shipment.